June 2004 Firm-wide roll out with digital dictation workflow
INNOVATION AT SCHILLINGS SOLICITORS London, United Kingdom, 14 June 2004 - As a regular user of analogue dictation machines, the people at Schillings Solicitors were aware that processing the dictated memos could be done more efficiently. They searched for a digital dictation solution and found it in LegalSpeech from G2 Speech. The roll out was completed within a few days. After just a couple of hours training the people at Schillings were able to use the system. Achieving the goal
Schillings Solicitors aimed on improving the flexibility within the organisation for reporting. Therefore they have chosen digital dictation. To achieve this goal Schillings works together with G2 Speech, the European market leader in the field of digital dictation and speech recognition in Europe. Shelley Vincent, Office Manager from Schillings Solicitors; "We wanted to make our secretarial support service more efficient by increasing our fee earner to secretary ratio, improving management reporting and enabling remote working. With 800 reports monthly we managed to improve our turnaround time. The general opinion on LegalSpeech is fantastic. The dictation is clearer and we have been able to encourage teamworking by creating secretarial teams. In the end the whole practice is working better as a unit." Now the whole firm is using LegalSpeech for a total of 9600 reports per year. The work process
The fee earners and secretaries noticed the changes immediately. The sound quality of dictations is far superior compared to the tapes they used before. The performance has improved vigorously; there is no more backlog of work, turnaround time has gone up with 50% and fee earners waiting for their reports is history from now on. Others like the facility to remotely out of the office, to be able to dictate wherever they happen to be, in or outside the office. "Another good thing about LegalSpeech is the management information. Normally we did not know who does what, but now we can see how long dictations are, who transcribes them, how many they transcribe within any period of time. It gives them an overview of all their work on the system and enables prioritisation of urgent work," according to Shelley. At this moment there is no more backlog and the performance has improved drastically. At Schillings Solicitors the system works perfectly. G2 Speech Support from London or Sheffield
G2 Speech ads high value to satisfied users. They are therefore involved in the implementation, training, service, maintenance and project management. "Since we have established an office in London and one in Sheffield we can give enhanced customer support wherever the legal firm is located," comments Henry Gallagher from G2 Speech UK. Shelley Vincents: "It is also comfortable with the levels of support from G2 Speech UK. The installation and support have been first class since we implemented LegalSpeech. Together with G2 Speech, we have created a very efficient way of working". About the firm
Schillings Solicitors is an established and dynamic leading specialist practice in libel and privacy. It won The Lawyer Award in 2002 and 2003 for 'Niche Firm of the Year'. Schillings Solicitors has outstanding expertise in all areas of media law, sports law, high net worth matrimonial work and commercial litigation. Driven by the need to protect reputation, contractual or statutory rights and brand image it has a flexible approach and is often able to achieve highly competitive commercial solutions in a short timescale. It is at the cutting edge of its industry sectors and is heavily involved in the evolutions and creation of the law, setting benchmarks and precedents for the future. Schillings ensures client confidentiality and sensitivity combined with a renowned killer instinct that makes it an extremely successful specialist firm.
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