Implementation of a speech technology solution is usually part of a wider process of modernisation, with ongoing support provided by G2 Speech specialists. That support enables the organisation to reach its goals whilst simultaneously keeping changes for those involved to a minimum.
The G2 Speech Quality Network shows the benefits of a speech technology solution for the organisation
| SERVICE BENEFITS | HEALTH & WELL-BEING BENEFITS | PROCESS BENEFITS |
| • Increased satisfaction of GPs, referrers and patients • Letters and documents available much faster • Fewer errors • Fewer complaints |
For patients: • continuity of healthcare and treatment For staff: • greater job satisfaction • more manageable workload • lower absence due to stress-related illness |
• Faster turnaround and increased productivity • Easier to prioritise reports • Less handling • High quality documentation • Less interference • No lost/broken tapes |
| STRATEGIC BENEFITS | FINANCIAL BENEFITS | ORGANISATIONAL BENEFITS |
| • Improved performance/ efficiencies • Improved reputation and relationships to : - GPs and referrers - patients - other hospitals |
• Increased secretarial productivity • No outsourced typing costs • No overtime costs • No temporary employee costs |
• More motivated employees • Optimised administrative process • Management data available • Greater team effectiveness |
G2 Speech works closes with hospitals and other healthcare providers to examine existing work processes and identify what improvements speech recognition technology could deliver. By mapping out needs and objectives, G2 Speech’s experienced project managers are able to offer the best products (software and hardware) and ensure a tailored integration with local systems. Education and training form part of the complete solution.
