Careers at G2 Speech, speech technology and digital dictation experts

Look no further! Find out more about joining the G2 family today

At G2 Speech, we encourage our people to be innovative and to think outside the box. We encourage you to bring passion and dedication to your role. We are constantly on the lookout for talented, passionate and motivated individuals. If you think you could be a good fit, we invite you to forward your details to us: info@g2speech.com

Project Support Officer – Derry

Location: Derry, Northern Ireland

Your primary role will be to support the delivery and management of projects through effective requirements definition, planning and control. Including; defining work-packages, monitoring risks, time and quality.

You will be reporting to and helping support the Project Office, in the successful delivery of our workflow solution for our customer base across the UK and Ireland, and beyond. As well as providing pre-sales support, such as input to tenders and programme plans.

You will be responsible for supporting all aspects of project delivery to ensure projects are delivered on time. You will be required to be responsible for the production of project plans, reports, documentation and the maintenance of all issue logs to ensure that information is complete, accurate and up to date alongside the project manager.

Thorough understanding of the whole IT hardware and software development life cycle is required. This is a client-facing role so excellent written and verbal communication skills are required.

You will assist in management of all project resources, including people and equipment and will work closely with the technical team (and senior developers) taking responsibility for the technical solution as a whole.

Ideally you will come from a software or medical background and have worked for an IT solution provider delivering bespoke software projects to the public sector. The Prince 2 qualification is not essential but evidence of working in a structured environment will be required.

The role will be office based, with travel to other company offices and customer sites, as and when needed.

To find out more about how you can grow your career with G2 Speech email: info@g2speech.com

Download Job Specification

Application Support Analyst – London

Location: London, UK

Do you have a passion for efficiency through IT solutions, with a detail-oriented way of working, and willingness to interact with stakeholders at all levels, through various channels such as face to face, telephone, email? At G2 Speech, you will work closely with application consultants, project managers and our customer base to deliver a high quality service.

The role involves the following duties:

Provide 1st line support through taking calls, responding to emails and handling service tickets created on our incident management system (Kayako).
On-going support of Digital Dictation and Speech Recognition software.
Escalate unresolved calls to 2nd and 3rd line support.
Log all calls in the Service Desk Call Logging system when required.
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Creating both internal and external documentation for plans and software fixes.
Providing remote and onsite support as and when required.
Escalating highly complex issues to Senior Application Consultant.
Direct liaison with 3rd party support to log and manage faults through to resolution and implementation on customer sites.
Testing of bespoke Digital Dictation and Speech Recognition software.
Testing and implementing hotfixes of bespoke Digital Dictation and Speech Recognition software.
Completing visit reports, and customer reports in a timely manner to the highest level of quality if required.