Do you have a passion for efficiency through IT solutions, with a detail oriented way of working, and willingness to interact with stakeholders at all levels, through various channels such as face to face, telephone, email?
At G2 Speech, you will work closely with project managers, product management, as well as our customer base to deliver high quality bespoke solutions to increase efficiency, reduce cost, and improve patient care. You will have the opportunity to consult, to find the right solutions, and also to feed back on the future direction of our products.
The role involves the following duties:
- Installation, migration, upgrades and testing of bespoke digital dictation and speech recognition software.
- Testing and implementing hotfixes
- Supporting deployment
- Providing on-going support
- Acting in an advisory and consultancy capacity to all customers on general IT aspects that interact with our software / workflow solutions.
- Creating both internal and external documentation for plans and software fixes.
- Providing remote and onsite support as and when required.
- Escalating highly complex issues to problem management.
- Direct liaison and customer requirements gathering for new projects.
- Direct liaison with 3rd party support to log and manage faults through to resolution and implementation on customer sites.
- Completing visit reports, and customer reports in a timely manner to the highest level of quality.
The role will be office based, with travel to other company offices and customer sites, as and when needed.
To find out more about how you can grow your career with G2 Speech email: info@g2speech.com
Download Job Specification
