Careers

OVERVIEW

This is a fantastic opportunity to be part of a team delivering market leading speech recognition and clinical correspondence solutions into the NHS, covering Primary and Secondary care across the UK and Ireland. We work closely with NHS & HSE Stakeholders at National and Regional level to implement solutions that help improve the complete clinical correspondence workflow and optimise reporting methods.

As Project Manager, you will be responsible for the implementation of G2 Speech’s full product range. The Project Manager will manage a portfolio of projects and be accountable for, internal resources and third-party suppliers, ensuring smooth transition from existing systems to new solutions within agreed timelines and costs.

JOB REQUIREMENTS

• What will be your key responsibilities as a Project Manager?
• Creation and implementation of a suitable project SOW, project plan, project execution pipeline and other associated documentation and processes for the professional services team.
• Responsibility for the creation, agreement, and execution of project schedules.
• Control the change management process enabling the effective resource planning, forecasting, and budgeting.
• Manage processes for project handovers from sales and to support including milestone definition within the project plan.
• Ensure projects are sufficiently closed out to enable better resource utilization and handover to the support team.
• Ensure that all required documentation and tools are available and accessible to the project implementation team as necessary.
• Ensure project meetings take place at the frequency deemed necessary and customer stakeholders are managed accordingly.
• Managing customers expectation is paramount to the successful delivery of project and essential for overall customer satisfaction.
• Monitoring timesheets and subsequent approval.
• Collaborate with the other team leaders (i.e. Product, Sales) to allocate resources to projects when required.

Qualifications, Skills, Attributes & Experience

• Bachelor’s or master’s degree
• Exposure or qualified in PRINCE II or other recognised project management methodologies
• Proficient Microsoft Project skills, along with Microsoft Office (PowerPoint, Excel, Word, MS Project)
• 3 – 7 years’ experience minimum depending on level applied for is required
• Excellent organisational, collaborative and people skills
• Strong analytical and interpersonal skills, with a commitment to professional and client service excellence.
• The ability to develop good working relationships is critical; and ability to effectivelybalance a number of tasks, work to deadlines, and produce quality deliverables.

To find out more about how you can grow your career with G2 Speech email: info@g2speech.com

Are you the results-driven Product Specialist we are looking for? Would you like to make a positive contribution to healthcare innovation? And are you looking for a new challenge within an international, professional and collegial environment? Then this is the place for you!   

At G2 Speech, we understand the administrative challenges of healthcare professionals during the reporting process like no other. With our platform, SpeechReport, we offer, using advanced speech technology (based on AI and neural networks), diverse options for easily creating, correcting and managing medical reports from one central cloud platform including mobile apps and with a fully automated and flexible workflow.  

WHO WE ARE LOOKING FOR?
As a Product Specialist you have knowledge of and affinity with healthcare and you know how to translate trends in a decisive and clear way into concrete innovative solutions in the field of speech recognition and workflow management. You enjoy working with technology. And you have experience in handling and translating functional end-user needs into software solutions. You will be part of our product management team, together with the team you will work on our product development. With your technical knowledge of products, you support the sales teams and advise customers on the implementation of new technologies. You are a reliable and knowledgeable professional with a good conceptual understanding. You bring ideas and feedback from customers to the product management team as input for the roadmap. You want to continue to develop yourself.

OUR PERFECT CANDIDATE 

• Bachelor or master degree with a background in IT 
• Experienced in deployment of software products and cloud technologies 
• Experienced in understanding customer requirements and translate into software configuration 
• Strong communication skills and stakeholder management
• Evangelise our software solution in and outside the organisation 
• Good understanding of healthcare users and reporting needs 
• Good English speaking and writing skills
   

 OUR BENEFITS  

• Working for an international company with an informal atmosphere and short lines of communication  
  
• An engaging role that provides considerable autonomy.  
• Working in an entrepreneurial, ambitious and professional environment  
• A competitive salary  
• 20 vacation days  
• Hybrid working  
• Travel to maintain contact with customers and colleagues  
• Laptop  
• Onboarding program  
• Internal and external training to support you in your role 
• Retirement program 

Are you our new Product Specialist? We are looking forward to your reaction! Send your resume and letter to recruitment@g2speech.com 

ABOUT G2 SPEECH 
G2 Speech, located in the Brainport area in the south of the Netherlands, develops, implements and maintains innovative software solutions for speech recognition and workflow management for general and academic hospitals, mental health care, rehabilitation institutions and chain partners. The company has approximately 70 employees and has been active in the healthcare software solutions market in the Benelux, Ireland and the United Kingdom for almost 25 years.  

To find out more about how you can grow your career with G2 Speech email: info@g2speech.com

Are you the results-driven Application Support Analyst we are looking for? Would you like to make a positive contribution to healthcare innovation? And are you looking for a new challenge within an international, professional and collegial environment? Then this is the place for you!  

At G2 Speech, we understand the administrative challenges of healthcare professionals during the reporting process like no other. With our platform, SpeechReport, we offer, using advanced speech technology (based on AI and neural networks), diverse options for easily creating, correcting and managing medical reports from one central cloud platform including mobile apps and with a fully automated and flexible workflow. 

WHO ARE WE LOOKING FOR?
As an Application Support Analyst, you have knowledge of and affinity with healthcare, you are the first point of contact for our customers regarding first-line questions about our software solutions in the field of speech recognition and workflow management. You are experienced in a similar 1st or 2nd Line Engineering role. You have a service-oriented mindset, and you produce solutions to help our customers. You are part of our service team, and together with the team you initiate plans that contribute to a proactive and excellent customer experience. You have strong analytical skills, and you have a healthy ambition for self-development. 

OUR PERFECT CANDIDATE
We are looking for someone with a mixture of the below qualifications or willingness to learn about:

• Relevant bachelor’s degree 
  
• Microsoft 365 Certified (Modern Desktop Administrator Associate, Security Administration,
  Azure Administrator Associate) desired but not essential 
• ITIL-foundation certified or comparable experience  
• Background in IT, experience in setting up (Microsoft) modern desktop environment
  and Azure Cloud environment  
• Experience in Virtualisation techniques (VDI, Citrix, VMware) 
• Basic networking (WAN/LAN), VPN, DNS, Router and Firewall knowledge 
• Basic SQL including SSAS knowledge 
• Strong customer service skills and ability to communicate technical information to
  non-technical users 
• You represent the interests of our customers 
• Excellent command of English, both speaking and writing
• Commercial awareness and effective communication skills 
• You enjoy working in a multi-stakeholder environment 
• Analytical, decisions are based on facts 
• A general can-do attitude and a willingness to learn 

RESPONSIBILITIES

• Provide technical support to our clients via phone, email, and remote access tools 
• Troubleshoot and resolve hardware and software issues for Microsoft servers, desktops, laptops, printers, and other peripherals (I.e., DPMs, SpeechMike) 
• Install and configure software 
• Escalate complex issues to 3rd line team or vendors as needed 
• Document support requests and resolutions in our ticketing system 
• Create reports for customers and external departments for data requests
• Update customer licenses 
• Maintain and update Helpdesk documentation.

OUR BENEFITS 

• Working for an international company with an informal atmosphere and short lines of communication 
• An engaging role that provides considerable autonomy
• Working in an entrepreneurial, ambitious and professional environment 
• A competitive salary 
• 20 vacation days 
• Hybrid working 
• Travel to maintain contact with customers and colleagues 
• Laptop 
• Onboarding program 
• Internal and external training to support you in your role 
• Retirement program
   

Are you our new Application Support Analyst? We are looking forward to your reaction!
Send your resume and letter to recruitment@g2speech.com

ABOUT G2 SPEECH
G2 Speech, located in the Brainport area in the south of the Netherlands, develops, implements and maintains innovative software solutions for speech recognition and workflow management for general and academic hospitals, mental health care, rehabilitation institutions and chain partners. The company has approximately 70 employees and has been active in the healthcare software solutions market in the Benelux, Ireland and the United Kingdom for almost 25 years. 

To find out more about how you can grow your career with G2 Speech email: info@g2speech.com

This is a fantastic opportunity to be part of a team delivering market leading speech recognition and clinical correspondence solutions into the NHS, covering Primary and Secondary care across the UK and Ireland. We work closely with NHS & HSE Stakeholders at national and regional level to implement solutions that help improve the complete clinical correspondence workflow and optimise reporting methods.
As Project Manager, you will be responsible for the implementation of G2 Speech’s full product range. The Project Manager will manage a portfolio of projects and be accountable for, internal resources and third-party suppliers; ensuring smooth transition from existing systems to new solutions within agreed timelines and costs.

Job Purpose:

• To proactively manage and work with colleagues within the Project team to ensure that we deliver consistently high-quality solutions to our customers.
• To manage the planning and delivery of projects to time, quality and budget.
• To work with internal and external stakeholders to confirm scope, budget and deliverables.
• To ensure that the delivered solution(s) meet the original project definition and are handed over to Service successfully.

Deadline: Friday 1 July 2022

To find out more about how you can grow your career with G2 Speech email: info@g2speech.com

As a Customer Success Manager you will generate new business and new customers within the NHS as well as visiting existing customers to grow and develop the business further.
Our solution portfolio has been developed to encompass a comprehensive range of products and services that is supplied to hospitals across the UK.

The company’s strengths are in providing a deep technical understanding of the clinical correspondence being created by the NHS and the working practices for this and then adding a strong consultative selling and service ethic to the solutions we offer. With this in mind you would have either worked within the medical market sector in a technical sales role or have sold enterprise level solutions in other markets, like legal, financial, councils or similar.

Deadline: Friday 27 May 2022

To find out more about how you can grow your career with G2 Speech email: info@g2speech.com

To find out more about how you can grow your career with G2 Speech email: info@g2speech.com

To find out more about how you can grow your career with G2 Speech email: info@g2speech.com

To find out more about how you can grow your career with G2 Speech email: info@g2speech.com

Do you have a passion for efficiency through IT solutions, with a detail oriented way of working, and willingness to interact with stakeholders at all levels, through various channels such as face to face, telephone, email?

At G2 Speech, you will work closely with project managers, product management, as well as our customer base to deliver high quality bespoke solutions to increase efficiency, reduce cost, and improve patient care. You will have the opportunity to consult, to find the right solutions, and also to feed back on the future direction of our products.

The role involves the following duties:

• Installation, migration, upgrades and testing of bespoke digital dictation and speech recognition software.
• Testing and implementing hotfixes
• Supporting deployment
• Providing on-going support
• Acting in an advisory and consultancy capacity to all customers on general IT aspects that interact with our software / workflow solutions.
• Creating both internal and external documentation for plans and software fixes.
• Providing remote and onsite support as and when required.
• Escalating highly complex issues to problem management.
• Direct liaison and customer requirements gathering for new projects.
• Direct liaison with 3rd party support to log and manage faults through to resolution and implementation on customer sites.
• Completing visit reports, and customer reports in a timely manner to the highest level of quality.

The role will be office based, with travel to other company offices and customer sites, as and when needed.

To find out more about how you can grow your career with G2 Speech email: info@g2speech.com