Your care starts with being heard

If your healthcare professional uses G2 Speech, here’s what you need to know.

When you visit a healthcare professional, your conversation is an important part of your care.

G2 Speech technology helps healthcare professionals capture and document what is discussed during consultations, so they can spend less time looking at a screen and more time listening to you.

Our technology can turn natural conversations into structured clinical documentation, helping your healthcare professional create accurate notes and letters more efficiently.

While AI-powered healthcare technology can offer huge benefits for healthcare professionals and patients alike, we understand that it can sometimes raise questions. If G2 Speech is being used as part of your care, we want you to feel informed, reassured and confident about what the technology means for you.

Focus on patient

More focus on you

When healthcare professionals spend less time typing, writing and completing documentation, they have more opportunity to focus on the person in front of them.

That can mean more eye contact, fewer interruptions and a more natural conversation - giving you the space to explain how you’re feeling, ask questions and talk openly about what matters to you.

Integrity

Your privacy matters

We have been supporting healthcare professionals for more than 25 years, giving us a deep understanding of the responsibility that comes with handling sensitive clinical information. 

Our solutions are built specifically for healthcare, with robust security measures and safeguards in place to help protect your information. We follow recognised healthcare security and data protection standards, with appropriate controls around how information is accessed, processed and protected.

Your questions, answered:

 

What is G2 Speech?

G2 Speech is a healthcare technology company that develops speech recognition and AI solutions to help healthcare professionals with clinical documentation.

Our technology can capture information from conversations and turn it into clinical notes and other documentation, helping healthcare professionals spend less time on paperwork and more time focusing on their patients.

With more than 25 years of experience in healthcare, we understand the importance of getting this right. Our technology is designed to support healthcare professionals, not replace them - helping give them more time to listen, connect and provide care.

Will I need to speak differently?

No. You can speak naturally and have your consultation just as you normally would.

Our solutions are designed to work with natural conversations, so there’s no need to slow down, speak louder or use particular words or phrases. You can talk to your healthcare professional in your own way, ask questions and explain what’s happening as you normally would.

Is G2 Speech recording my appointment?

The conversation is recorded and a summary is created immediately after the conversation with your consultant. The recording of the conversation is directly removed and no longer available.

Is AI making decisions about my care?

No. Our AI solutions do not make decisions about your care.

They are designed to support the healthcare industry with clinical documentation, helping clinicians capture and organise the information discussed during your consultation.

Your healthcare professional remains responsible for your care and for making clinical decisions. They review the information generated and use their own professional knowledge and judgement when deciding what happens next.

What happens if the AI makes a mistake?

Our solutions are 99% accurate, but - like any technology - it may occasionally misunderstand something or make an error.

That's why your healthcare professional remains in control.

They check the content for accuracy, make any necessary corrections and decide what information should be included in your clinical record.

Is my information used to train AI?

No. Your personal and clinical information is not used to train our AI models. Your information is handled securely and in accordance with applicable data protection and healthcare requirements.

Does G2 Speech have to be used in the consultation?

If you would prefer not to use it, simply let your healthcare professional know. They can then continue to document your consultation manually.

What happens to my data?

Our solutions are designed for healthcare and are supported by security and compliance measures appropriate to clinical environments. We are proud to meet some of the most rigorous healthcare and information security standards in the UK and Europe. 

Find out more about our security.