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Offering assistance with the technical bits
Throughout the course of your project our Implementation and Service Team will be at hand to offer you support from project implementation to software upgrades. We offer a single point-of-access helpdesk where first, second and third-line support is provided.
The system we use for logging any queries or issues is the Kayako Support Suite. Each call received has a specific ID when logged in our support system. Dependent upon the category of problem, the call will be logged onto the system and passed to the appropriate level of staff within G2 Speech.
Regular service reviews are conducted to ensure a high level of support is maintained.
We pride ourselves on our response to logs received and ensure that we always respond to email enquiries efficiently and as quickly as possible.